Property Insurance Clearinghouse

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    01/27/16 - Transition for

    01/13/16 - Frequently Asked Questions Now in Knowledge Base

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    Agent Compliance Dashboard
    December 2015
    Audit Activities
    Policies Audited 2,823
    Agency Reviews 1075
    Field Visits 36
    Phone Contacts 122
    Discipline Taken
    Warning Notices 0
    Suspensions 0
    Terminations 0
    Appointed Agents
    Total as of 12/31/2015 8,061

    Last Updated: 1/05/2016

    About the Compliance Dashboard

    Contact Us
    Have a question about claims, underwriting, systems access, agent appointments, or anything related to Citizens? Submit your questions and receive a response within two to three business days.

    Becoming A Citizens Agent:
    Are you a newly appointed agent looking for information or an agent who would like to become appointed with Citizens?

    Visit our Agent Appointment System for more information. Link Opens New Window

    Knowledge Base - Find answers to your questions.


    Learn how policyholders can protect their property.

    Sinkhole Coverage and Claims

    Find out more information.

    Processing Times
    Average Cycle Time (Days)
    Personal Lines
    New Business 8
    Policy Changes 2
    Miscellaneous Tasks 5
    Commercial Lines
    New Business 12
    Policy Changes 6

    Week Ending 01/09/2016

    About the Underwriting Processing Times

    News You Can Use!
    Transition for
    (Posted 1/29/2016) While Citizens deploys the newly redesigned on Monday, February 1, website users may experience minor disruptions during the weekend of Saturday, January 30 through Sunday, January 31. Any disruptions will not affect Citizens’ systems (PolicyCenter®, Clearinghouse, etc.). We appreciate your patience during this time.

    Cost Estimator Revisions
    (Posted 1/27/2016) For one- to four-family residential dwellings and condominiums, minor changes have been made to the Heating System and Cooling System and the Exterior Doors drop-down options. For residential manufactured/mobile homes, some options have been added to the Plumbing field in the Systems section.

    Email Sent in Error
    (Posted 1/22/2016) As a result of a system issue, agents received an email on January 20 from Citizens Customer Care that said, An account was automatically created for you but you can’t login until your password has been set. This was sent in error; please disregard. We apologize for the inconvenience.

    Tax Note
    (Posted 1/7/2016) For tax year 2015, Citizens no longer will issue 1099-MISCs to exempt organizations, including corporations and limited liability companies taxed as a corporation.

    Tip: Changing Wind Loss Mitigation Credits
    (Posted 12/17/2015) Citizens created a new Changing Wind Loss Mitigation Credits in PolicyCenter job aid, and it shows agents how to change a single wind loss mitigation credit without having to reset and re-enter all credits. For instructions, log into Knowledge Base and enter 3035 in the Search field.

    Manage myPolicy Pending Cancellation
    (Posted 11/30/2015) Currently policyholders are unable to create a Manage myPolicy (MMP) account to make an online payment when a policy is within the 15-day payment cancellation grace period. To avoid policy cancellation until this option is available, policyholders must either make a payment to their agent or mail the payment directly to Citizens within the 15-day grace period.

    Overnight Mailing Address Change
    (Posted 11/24/15) Citizens' overnight mailing address has changed to 301 W Bay St, Suite 1300, Jacksonville, FL 32202.

    Updates for PolicyCenter Activities and Contacts
    (Posted 11/23/2015) Citizens is continuing to improve PolicyCenter® for managing activities and contacts for agents. PolicyCenter now has columns on the My Activities screen that allow users to sort and prioritize activities. Agents now are limited in selecting contacts to ensure they are correctly associated with a policy. For more information, log into Knowledge Base and enter 3002, 3003 or 3004 in the Search field.

    Note: ePAS and Citizens Insurance Suite are unavailable after 6:00 p.m. every Wednesday and from 12:00 a.m. until noon every Sunday for routine maintenance. In addition, viewing, searching or uploading documents in PolicyCenter® and ClaimCenter® will be unavailable because of maintenance on Tuesday and Thursday evenings from 8:30 p.m. to 9:30 p.m. until further notice. Other functionality of these systems will be operating as normal.

    Manage myAgency
    "Manage myAgency" is our new online self service option for agents! Do you need to make changes to your agency profile? Need policy loss runs or a Book of Business report? Need to request an additional authority to write a new line of business? Just follow the simple steps below to "Manage myAgency" - 24 hours a day/7 days a week.

    Manage myAgency

    1. Select a "Manage myAgency" option from the drop down box above and click "Submit."
    2. Enter the required information and click "I Agree/Submit."
    3. Your request should be processed within 15 business days. An email will be sent to the Agency Principal when completed.

    Note: To request administrative changes for your agency, use the Administrative Request Forms.

    Important Contact Information and Numbers
    Customer Care Center - Underwriting Assistance and Customer Service
    (888) 685-1555

    Technical Support / Online Systems Help Line
    (800) 575-3727

    Claims Reporting Center
    (866) 411-2742 (24 Hrs/Day 7 Days/Week)

    Agent Administration
    (800) 737-5822

    Florida Market Assistance Plan (FMAP)
    (800) 524-9023