Citizens Knowledge Base

Welcome to Knowledge Base, where you can find answers whenever you need them to your questions about Citizens' policies and procedures.

For answers that are tailored specifically for agents, log in below, using your Citizens Insurance Suite login ID and password. Then, enter your information request, in the form of a question, in the Search box.

Log in below, using your Citizens Insurance Suite login ID and password.
Login ID:
Password:

Citizens appointed agents: Log in above, using your username and password. Appointed agents experiencing login problems after first attempting the ePAS Forgot Your Password option of ePAS should contact Agent Administration at 800.737.5822 for assistance.