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» Policyholders FAQs

Underwriting/Policy Information pertains to PLA and CLA Multi-Peril, Wind-Only, Claims or Depopulation. Be sure to check out the FAQs, located on this page, prior to submitting a question. Citizens has a dedicated Agent section, where most of your answers can be found.

If you are unable to find an answer; complete the form below. We will do our best to contact you within two to three business days.

Step 1

Topic:

Agent Information includes information about agent appointments, agent compliance, the commission schedule and consumer choice. Check out our FAQs on these subjects, prior to submitting a question.

Check the property address at https://www.citizensfla.com/agent/sa_piwest.cfm. If you cannot find the address and believe it is in the wind zone, call 888.685.1555.

Suspected insurance fraud includes, but is not limited to, possible fraudulent claims by policyholders or by persons making claims for services or repairs against policies held by policyholders.

** Please select a topic.

Step 2

First name:

Last name:

Organization or group name:

Agency name:

DFS license number:

Claim number:

Phone number:

Email:

Re-enter email:

Policy number:

Event Information

Title:

Location:

Address 1

Address 2

City

Date:

Time:

Length of presentation:

Number of attendees:

Is this a policital event?

Yes No *

Step 3

Comment:

Please complete the required fields.