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Renewals and Returning Policyholders

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Citizens developed the Property Insurance Clearinghouse renewals program to help our policyholders find private-market policy options that may provide comparable or better coverage with premiums equal to or less than those offered by Citizens. All private-market companies participating in the clearinghouse must be authorized to do business in Florida by the Florida Office of Insurance Regulation.

The following Citizens renewal policy types are entered into the clearinghouse prior to renewal:
  • Multiperil homeowners (HO-3)
  • Multiperil condominium unit owners (HO-6)
  • Dwelling Property 1 and 3 (DP-1 and DP-3). Excludes DP-1 and DP-3 tenant contents and condominium-unit policies.

Additional policy types will be added over time.

Renewal Eligibility and the Clearinghouse
As required by Florida law, at least 60 days before your policy's renewal date, the clearinghouse will seek offers to insure your property from private-market insurance companies participating in the clearinghouse. Based on the offers returned:

  • You are ineligible* to renew your Citizens policy if:
    • At least one comparable private-market offer of coverage is received with a premium equal to or less than your Citizens renewal premium

  • You are eligible* to renew your Citizens policy if one of the following criteria is met:
    • No comparable private-market offers of coverage are received.
    • Comparable private-market offers of coverage are received, but the premiums are higher than your Citizens renewal premium.


Clearinghouse Offers for Eligible Citizens Renewal Customers
If you are eligible to renew coverage with Citizens and also received private market offers of coverage through the clearinghouse, information about these offers will be included in your Citizens renewal offer packet.

Citizens strongly encourages you to consider carefully the benefits of accepting private-market coverage. These can include more comprehensive coverage options and/or a significant reduction of your Citizens assessment risk. Contact your agent for more information about clearinghouse offers included with your Citizens renewal offer.


Confirmation of Eligibility for Private-Market Coverage
Your agent may contact you to request additional information about your home if private-market companies offer you coverage through the clearinghouse. It is critically important that you answer any questions to the best of your ability and in a timely manner.

Based on the information you provide to your agent, the clearinghouse will determine whether you are eligible for the private-market offers you received, then make a final determination regarding your eligibility to renew coverage with Citizens:

  • If you have one or more private-market offers with premiums equal to or less than your Citizens renewal policy, you are ineligible to renew coverage with Citizens. A Citizens nonrenewal notice will be mailed to you approximately 45 days before your policy's expiration date.
    • If your agent is unable or unwilling to assist you in purchasing a private-market offer of coverage extended to you thorough the clearinghouse, the insurance company that extended the offer may contact you directly.

  • If no private-market offers are available, or all available offers have higher premiums or coverage that is not comparable to your Citizens renewal premium, you are eligible to renew your Citizens policy. A Citizens renewal offer will be mailed to you approximately 45 days before your policy renewal date.
    • If additional clearinghouse offers are available, information about these offers will be included in your Citizens renewal packet.

You and your agent should review all your insurance options to determine what coverage best meets your insurance needs. You are not required to accept any clearinghouse offer. However, if the clearinghouse determines that you are ineligible to renew coverage with Citizens, you must purchase coverage outside of Citizens if you want to insure your home. Your agent can determine what additional private-market options are available and help you select the best coverage for your home.

Additional information about clearinghouse renewals is included in the Property Insurance Clearinghouse Frequently Asked Questions for Consumers.

* All risks are subject to approval by Underwriting and must meet all Citizens Underwriting eligibility guidelines, as outlined in Citizens' Underwriting Manuals.


Returning to Citizens
You may apply to return to Citizens under the eligibility requirements for renewing policyholders if all of the following conditions are met:

  • You have been declared ineligible for renewal with Citizens in the previous 36 months due to a private-market offer of coverage extended through the Property Insurance Clearinghouse.
  • You accepted the offer.
  • You remain with the participating insurance company.
  • The rate on your policy has increased by more than 10 percent on an annual basis.

If you meet the above criteria and wish to reapply for Citizens coverage, contact your agent. They will use the clearinghouse to determine your eligibility to return to Citizens:

  • You are eligible* to return to Citizens if:
    • No comparable private-market offers of coverage are received
    • Comparable private-market offers of coverage are received, but the premiums are higher than the Citizens premium

  • You are ineligible* to return to Citizens if:
    • At least one comparable private-market offer of coverage is received with a premium equal to or less than the Citizens premium

If you do not meet the criteria outlined above, you must meet the eligibility requirements for new applicants if you wish to return to Citizens.

* All risks are subject to approval by Underwriting and must meet all Citizens Underwriting eligibility guidelines, as outlined in Citizens' Underwriting Manuals.