Policyholders

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Agent/Agency Look-up

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Policyholder Rights

Citizens is committed to providing the best possible customer service to its policyholders. As part of that commitment, it adheres to the following:

The Policyholder Declaration of Rights, created by Citizens as part of its Plan of Operation. This document applies to all Citizens policyholders.

The Homeowner Claims Bill of Rights, created by the Florida Legislature. This document applies to any personal residential property insurance claim filed with any property and casualty insurance company operating in Florida.

Policyholder Destinations

	Information Resources: Policyholder information about your policy, discounts, claims, storm preparedness and more.
	Property Insurance Clearinghouse: Learn how your agent can shop for your private-market property insurance options with Citizens' new Property Insurance Clearinghouse.
	Fraud Awareness
	Learn about Citizens assessments and how they affect the true cost of a Citizens policy.
	Depopulation: FAQs and forms available.
	Is your home in the Wind Borne Debris Region? Learn how to make sure your home is eligible for coverage..
	Making a Payment: Information on paying your policy premium.
	About My Citizens Policy: Learn about your Citizens Policy, premium discounts and more.
	Apply for Discounts: Learn how you can earn discounts on your premium.
	Speaker Request: Request to have a Citizens representative attend your next event.

Inspections