Preparing for
Your Inspection
Return to Claim Center

Inspection Checklist

For your protection, ask for and check the adjuster's ID.

Here's a short list of things to do before your claims adjuster arrives:
    Copy and label your property damage photos.

    Collect and copy your original temporary repair receipts.

    Keep any damaged items or 'parts' of damaged items or equipment that may have contributed to your claim (i.e., a toaster that caught fire and damaged your kitchen cabinets).

    Locate your current mortgage loan number and mortgagee clause/address. This information is on your current mortgage statement or you can call your mortgage company. This information is required and will assist Citizens in processing your loss payment check accurately and without unnecessary delay.

    If you can't be home at the time of your inspection, be sure that the person you've designated to be there knows the scheduled time and date, and has access to your property.

    You may want to keep any pets out of the way of the adjuster.