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Catastrophe Response

Catastrophe Team


The Citizens catastrophe (CAT) team is committed to responding quickly to disasters and providing local services and support. The CAT team is made up of experienced managers, support staff and adjusters dedicated to handling catastrophic events and the claims resulting from any damages incurred by Citizens policyholders.

Citizens Emergency Operations Centers (EOC)


When a catastrophe occurs, Citizens dispatches its EOC mobile units to impacted areas to serve policyholders. We can assist in answering questions, filing claims and issuing checks for additional living expenses, if applicable.

You can help us assist you by providing the following information:

  1. Reporting a claim:
    • Current policy information
      • We have the ability to obtain policy information, if you do not have it
    • Contact information
    • Picture identification
    • Date of loss
    • Description and photos (if possible) of damage

  2. Following up on a claim:
    • Adjuster’s name and contact information
    • Claim number
    • Contact information
    • Date(s) of loss
    • Picture identification